If you have other questions or concerns that are not on this page, please feel free to ask me via the contact page or send me a DM on WhatsApp.
frequently asked questions
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Does a company make your products?
No, so most things are created, designed, and packaged by me. This is a one-person small business, so every item comes with a lot of love and attention to detail.
Some items I outsource (as I don't have the equipment to make it... yet), but the designs are still all mine.
How do I contact you if I have a problem?
You are more than welcome to send me a WhatsApp message on 063 905 7561 or send me an email at deardecal@gmail.com.
How long will it take to get my order?
Most orders ship within 7 days. During peak times, like shop updates or holiday seasons, shipping can take up to 2 weeks. Preorders may have longer handling times depending on the product.
Can I request custom bumper stickers?
Yes! If you want a custom bumper sticker, you can send your design to me, and I will make it for you.
Also, if you saw a bumper sticker I made but you did not like the colour, I can make it in your preferred colour.
Do you offer refunds, returns, or exchanges?
Since this is a small one-person business, I can’t offer refunds, returns, or exchanges for items that are received as described. If something is defective or the wrong item is sent, contact me within 7 days of receipt at deardecal@gmail.com and I’ll make it right.
What if my package is damaged during shipping?
I can’t control what happens once the package leaves my hands. You can contact the courier company for more information.
Do you ship sustainably?
I try to be eco-friendly by reusing clean packaging from parcels I’ve received. If you’d prefer brand-new packaging, just let me know in the order notes!
Can I track my order?
Yes! Tracking information is sent once your order ships, so you can follow its journey to your doorstep.
Do you ship internationally?
Unfortunately, no - I only ship within South Africa... for now.
The Garden Society - Monthly Mail
When do I need to order to be included?
Place your order or start your subscription between the 1st and the 25th to be included in next month’s mail.
What happens if I order after the 25th?
You’ll automatically be scheduled for the following month after next. The cutoff helps everything run smoothly and on time.
Is this a subscription or a once-off purchase?
Both options are available. You can grab a once-off Monthly Mail or subscribe to receive it automatically each month.
Can I skip a month on my subscription?
Yes. Just make sure to pause or cancel before the 25th so you’re not billed for the next cycle.
Can I buy past Monthly Mail themes?
If there’s leftover stock, they may appear in the shop later - but Monthly Mail themes are mostly limited to their month.
I might add a secret shop in the future with bundled items, which would be accessible to The Garden Society members.
Some single items will be available to order from the shop.